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Terms of Service

The rules, policies, and disclaimers that users should understand

These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the VPS Malaysia website (“Website” or “Service”) and any of its related products and services (collectively, “Services”).

This Agreement is legally binding between you (“User”, “you” or “your”) and this Website operator (“Operator”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity.

If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services.

By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and the Operator, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

1. Accounts and Membership
 
You must be at least 18 years of age to use the Website and Services. By using the Website and Services and by agreeing to this Agreement you warrant and represent that you are at least 18 years of age. If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. 
 
It is your duty to supply us with an email address that is not associated with the domain with which you are registering. If there is ever a problem with abuse, we will need to contact you. This will be done using the primary email address on file. It will be your responsibility to make sure the email address on file is correct at all times. We may, but have no obligation to, monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account.
 
You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.
 
2. Payments
 
You agree to pay for the services you receive from us in advance of the time period for which those services are given. You accept that you will be invoiced on a regular basis until you notify us of your desire to terminate any or all services received. We retain the right to adjust the monthly payment amount and any other costs at any time, with no impact on current customers.
 
We retain the right to change the rates displayed on VPS Malaysia at any time, as well as the amount of resources allocated to plans. Customers with contract pricing will not be affected by price changes throughout the contract time.
 
3. Payment Information
 
You agree to pay for the services you receive from us in advance of the time period in which such services are provided. You agree that those services will be billed on a recurring basis until and unless you notify us of your desire to cancel any or all of them. We reserve the right to change the amount of the monthly payment and any other charges at any time, but current customers will not be affected.
 

4. User Content

All services must be used for authorized purposes only. This includes, but is not limited to, copyrighted content and content that we deem dangerous or obscene. You, the customer, promise to hold VPS Malaysia blameless from any claims arising from your usage of our services. If we receive a complaint or discover that you are using the services listed below, we will immediately suspend your VPS.

Examples of Unacceptable Material on All Shared, Reseller, VPS and Dedicated servers:

⦁ Phishing Site

⦁ Hateful/Racist/Harassment oriented sites

⦁ Hacker focused sites/archives/programs

⦁ Sites promoting illegal activities

⦁ Forums and/or websites that distribute or link to warez/pirated/illegal content

⦁ Bank Debentures/Bank Debenture Trading Programs

⦁ Sale of any controlled substance without prior proof of appropriate permit(s)

⦁ Prime Banks Programs

⦁ Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)

⦁ IRC Scripts/Bots

⦁ Pirated Software/Warez

⦁ Bruteforce Programs/Scripts/Applications

⦁ Mail Bombers/Spam Script

We do not own any data, information or material (collectively, “Content”) that you submit on the Website in the course of using the Service. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content. We may, but have no obligation to, monitor and review the Content on the Website submitted or created using our Services by you.

You grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the Content of your user account solely as required for the purpose of providing the Services to you. Without limiting any of those representations or warranties, we have the right, though not the obligation, to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable. You also grant us the license to use, reproduce, adapt, modify, publish or distribute the Content created by you or stored in your user account for commercial, marketing or any similar purpose.

5. Free Product Addons Agreement
 
  • Clients that have failed to add any free product addon to their order(s), do not qualify for a free product addon. This mean any requests for a free product addon, will be declined
  • Free product addons may not be resold
6. Backups and Data Loss
 
For Webhosting & Reseller Hosting plan we make regular backups of the Website and its Content and will do our best to ensure that these backups are comprehensive and accurate. We will restore backups automatically in the case of a hardware failure or data loss to minimize the impact and downtime. Our service is to be utilized entirely at your own risk. VPS Malaysia is not liable for any files or data on your account. You agree to be solely responsible for all files and data sent, as well as to keep all necessary backups of files and data saved on our website.
 
7. Links to Other Resources
 
Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein.
 
We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties.
 
You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website. Your linking to any other off-site resources is at your own risk.
 
8. Prohibited Uses
 
In addition to other terms as set forth in the Agreement, you are prohibited from using the Website and Services or Content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts; 
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; 
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; 
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; 
(f) to submit false or misleading information; 
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website and Services, third party products and services, or the Internet; 
(h) to spam, phish, pharm, pretext, spider, crawl, or scrape; 
(i) for any obscene or immoral purpose; or 
(j) to interfere with or circumvent the security features of the Website and Services, third party products and services, or the Internet. We reserve the right to terminate your use of the Website and Services for violating any of the prohibited uses. 
9. Account Suspension and Termination
 
  • Suspend Day: 1 day after the service due date
  • Termination Days: 6 days after the service due date (No data can be recovered after termination of service)
Cancellation Requests are executed on daily cron job, please report to us immediately if you want to revoke your cancellation request.
 
10. Cancellation
If you are discovered to be breaking the rules or abusing the server, we retain the right to terminate your account at any moment. Please be aware that the Anti-Fraud Command Center is always monitoring all internet activities in order to prevent any unlawful or fraudulent activity. If your account has been suspended for abusing the server, you can request to have it un-suspended by following the steps below:
  • 1st Incident: No charges apply
  • 2nd Incident: Penalty of RM300
  • 3rd Incident: No re-activate is allowed
You have the option to cancel your services at any moment. On Cloud VPS Hosting, excluding Dedicated Server and Shopee products, we offer an ironclad 30-day money return guarantee. Domain registration fees will not be returned; however, the domain name can be transferred to the client. If you paid a license cost (Windows, cPanel, etc.) for your service, it will not be refunded and you will be billed on a monthly basis.
  • 30 days for quarterly, semi-annually, annually, biennially, triennially billing cycle
  • 7 days for monthly billing cycle
11. PayPal Subscription
 
A PayPal subscription is a payment agreement that has been approved in advance, such as recurring payments, subscriptions, or automatic billing. Any PayPal subscriptions associated with the canceled service must be terminated. It is your duty to keep track of the PayPal Subscription and delete it if you no longer want it in your PayPal account. Your subscriptions in your PayPal account are not our responsibility.
 
If you do not cancel your PayPal membership, we will continue to receive automatic payments from PayPal on your behalf. We accept no responsibility for this and will not issue refunds as a result of your errors. Any overage will be applied to your account’s credit, which has no expiration date and can be used whenever you like. Amounts credited to the credit balance are non-refundable and non-transferable.
 
12. Referral Program
 
Except for domain name registration/renewal, setups, installation fees, and other extra add-ons, the stated reward percentage applies to all plans. To prevent fraud, the funds will be held for 30 days before being credited to the affiliate’s account.
 
If referrals cancel and request a payment refund, any rewards earned by the affiliate from that payment will be forfeited. We pay with Malaysian bank account, PayPal, or credit balance. The affiliate will be responsible for any fees incurred by the gateway.
 
Affiliates may use referral links to promote our services on their websites, forums, blogs, and so on. Any sales made as a result of special discounts, coupons, or promo codes are not commissionable. The affiliate will not be compensated for the purchase of his or her own personal hosting account. Any affiliate who is caught doing so will have their credits revoked.
 
To qualify for rewards credit, new accounts must use a different PayPal or bank account than the referral. Affiliates are not permitted to refer themselves or their spouse/civil union partner. There will be no exceptions. We reserve the right, at The Company’s discretion, to reverse commissions, terminate affiliate program membership, and amend the terms and conditions.
 
13. Resource Usage
 
– Shared and Reseller Hosting
 
You may not initiate the following Suspensions as these may be made without prior notice.
 
  • Run any process that requires more than 64Mb of memory space, more than 30 CPU seconds, or use more than 5% of all available system resources at any time. This is purely at the system administrators descretion. Resellers users cannot run any process that requires more than 10% of all available system resources at any time
  • Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed
  • Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD
  • Run any software that interfaces with an IRC (Internet Relay Chat) network
  • Run any bittorrent application, tracker, or client
  • Participate in any file-sharing/peer-to-peer activities
  • Bandwidth Usage
  • We offer unlimited addon domain, please take note that no free domain is allowed on addon domain
 
– VPS Hosting Fair Usage Policy
 
  • CPU Resource allocated is to provide enough resource to overcome sudden application needs. VPS which using CPU resource at 100%(or a level which affects the other VPS on same server) for over 12 hours will be throttle down to a level where other VPS on the node will be able to share equally for the resource. (Before throttle down your CPU power, we will try to migrate to a less usage server).
  • The reason we apply this FUP is to ensure performance for every customer.
  • We will request you to upgrade to dedicated server if your usage is intensive.
You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount, we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.
 

– Fair Usage Policy (FUP) for VPS Malaysia’s Unlimited Bandwidth VPS Plan

  • Introduction: The Unmetered Bandwidth provided by VPS Malaysia operates under a Fair Usage Policy (FUP) to ensure an optimal user experience for all customers.
  • Bandwidth Limits: While the bandwidth is unmetered, a Fair Usage Policy (FUP) limit up to 8TB. Once this limit is reached, the user’s internet speed will be automatically reduced.
  • Speed Reduction: After reaching the FUP limit, the internet speed will be reduced. The reduced speed will remain in effect until the plan’s expiration.
  • Data Restrictions: Beyond the reduced speed after reaching the FUP limit, there are no additional data restrictions.
  • This policy helps maintain a smooth and consistent experience for all users by preventing excessive network congestion.
 
14. Price Change
 
We reserve the right to change the prices listed on our website at any time, as well as the amount of resources allocated to plans. Customers with contract pricing will not be affected by any price changes during the contract period.
 
15. Refund Policy
 

Accounts that have been canceled or terminated are not eligible for a refund. Accounts suspended for TOS violations in which the customer chooses not to correct the violation are also included. Clients who use derogatory language toward staff members are not eligible for a refund or any waived fees. To prevent server abuse, any services associated with an account that has an Unauthorized PayPal Dispute case open will be suspended. Accounts with open PayPal Disputes are not eligible for the refund or waived fees, and we will charge RM50 for the chargeback cost.

Promotional item or when promotional code used, is not eligible for a refund. Customers who have requested and claimed one of the Money Back Guarantee options will not be entitled to more refund requests. When you create multiple accounts to get those “once per client” promotions, we will suspend your account without your prior notice and it is not eligible for refund. If you’ve had an account with us before, cancelled and signed up again, you will not be eligible for more refund.

Miscellaneous fees such as domain name registration, server management fees, license fees, installation fees, service handling fees and payment gateway transaction fees will be deducted from the refund amount. The service handling fee is 10%. If your service included free software installation or other work, you will be required to pay the installation fee if a refund is requested. All free Domains are available for the duration of the Hosting Package listed. If a customer cancels at any time, we will require full payment for the domain’s first-year cost in order to retain ownership of the domain. Any refund requests will be reduced by the cost of the free domain. Only VPS Hosting customers (i.e. Forex VPS, Windows VPS, and Linux VPS) are eligible for a refund to credit balance. Customers are required to provide information about themselves.

Refunds from these guarantees are processed back to the original payment method for the first-time request. Depending on the payment method, a service handling fee and transaction fee will be deducted. Customers can also choose to receive their refund in the form of a credit balance. The credit balance has no expiration date. If applicable, the domain name, server management fee, installation fee, service handling fee and other third-party licenses and products will be deducted from the refund amount. Amounts credited into the credit balance are unable to be withdrawn to the customer’s bank accounts or PayPal account.

Customers who made payment after the service due date, refund will be credited in account’s credit balance which has no expiry date. All refund requests after the Money Back Guarantee will be refunded on a prorated basis which will be made to your credit balance. The credit balance has no expiration date. If you purchased an annual plan and requested for refund example after 30-day Money Back Guarantee, a refund will be calculated based on a prorated monthly plan and refunded to your account’s credit balance. If you terminate the service before the service due date, the refund amount will be based on the prorated period. This amount will be added to your credit balance.

For Bitcoin or Altcoin payment through CoinPayments.net, refund payment will be transferred via PayPal or Malaysia Manual Bank Transfer with gateway transaction fee deducted which are PayPal is 15% and Malaysia Manual Bank Transfer is 10%. All credit refund requests must be submitted to the Billing Department for processing. Refund requests submitted to another department or via channels not approved by us will not be approved. All refund requests will be finalized by the Billing Department. They have the right to refuse refund requests at their own discretion. Investigating and processing of the Credit Refund will take up to 7 days. Shopee products do not qualify for refund.

 
16. 30-Day and 120-Day Money Back Guarantee Policy
 
New customers are eligible for a 30-Day or a 120-Day Money Back Guarantee, applicable only to one product or service per account in a customer’s lifetime. If multiple products are purchased, the guarantee applies to one product selected by the customer. A customer who has multiple accounts is only eligible for a one-time Money Back Guarantee. Once the Money Back Guarantee is in processing, no changes can be made to switch the product for Money Back Guarantee.

Refunds from these guarantees are processed back to the original payment method for the first-time request. Depending on the payment method, a service handling fees and transaction fee will be deducted. The service handling fee is 10%. Customers can also choose to receive their refund in the form of a credit balance. The credit balance has no expiration date. If applicable, the domain name, server management fee, installation fee, service handling fee and other third-party licenses and products will be deducted from the refund amount. Subsequent eligible refunds are prorated and credited to the customer’s account balance, which has no expiration date.

Refund requests must be submitted to the Billing Department within the guarantee period—30 days or 120 days respectively—from service activation. Requests past these periods or sent through unapproved channels are invalid. Your refund request can only be processed by the Billing Department. Refund requests sent to another department or through channels that have not been approved by us are not valid. Your refund request will be denied if you do not submit a ticket to the Billing Department. Customers must provide the Billing Department with a reason for requesting a refund.

It may take up to 7 days to investigate and process refunds. The Billing Department will make the final decision and reserves the right to deny the customer’s refund request if necessary. PayPal disputes and other payment-related issues will render the customer’s refund request null and void. Customers who have previously utilized a money back guarantee are not eligible for another guarantees.

30-Day Money Back Guarantee Policy is only applicable for new customers who purchase hosting (including Forex VPS, Windows VPS, Linux VPS, cPanel VPS, Minecraft VPS, and Reseller Hosting). Customers who purchased a Dedicated Server or a Domain are not eligible for a refund.

120-Day Money Back Guarantee Policy is only applicable for new customers who purchase for Web Hosting – Starter, Standard, Premium and Business Pro plans (all billing cycle). Web Hosting – Super Deal package does not qualify for refund. For customer who signed up for yearly plan and registered domain name for FREE, the domain name fee will be deducted in the refund amount due to domain is registered and could not be cancelled by registrar (third-party).

Refunds will only be made in the event of technical issues caused by or related to the product which is 100% controlled by VPS Malaysia, exclude any third-party licenses and products. Shopee products do not qualify for 30-Day Money Back Guarantee.
 
17. Uptime Guarantee
 
We will strive to maintain a 99.9% network and server uptime service level. This uptime percentage is a monthly figure, and is calculated solely by our monitoring systems or our authorized/contracted outside monitoring services. If we fail to meet it’s 99.9% uptime guarantee, and it is not due to one of the exceptions below, credits will be made available to each client, upon request, on a case by case basis. We do not credit a full month’s service for minor downtime. This would not be financially healthy for us, and in turn would only negatively affect the service level we provide to you. “Partial refunds for partial downtime” is our standard policy. In extreme circumstances, We may distribute full month credits, but this is dealt with on a case by case basis. Credits are issued for one months service only, never more.
 
Exceptions: Customer shall not receive any credits under this SLA in connection with any failure or deficiency of the our network caused by or associated with:
 
Circumstances beyond reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, “Acts of God” (ie…fire, flood, earthquake, tornado, etc…), strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the Service Level Agreement Telco Failure, Backbone peering point issues, Scheduled maintenance for hardware/software upgrades Hardware failure (faulty hardware is rare, but cannot be predicted nor avoided). We utilize only name brand hardware of the highest quality and performance. Software bugs/flaws (Expolits and bugs may develop that cause security issues or downtime) DNS issues not within the direct control of our Network floods, hacks, attacks from outside parties or individuals Failure or error of any of our monitoring or measurement system Client’s acts or omissions, including without limitation, any negligence, willful misconduct, or use of our service(s) in breach of our Policy and Service Guidelines by Client or others authorized by Client.
 
18. Intellectual Property Rights
 
“Intellectual Property Rights” means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world.
 
This Agreement does not transfer to you any intellectual property owned by the Operator or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with the Operator. All trademarks, service marks, graphics and logos used in connection with the Website and Services, are trademarks or registered trademarks of the Operator or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Website and Services may be the trademarks of other third parties.
 
Your use of the Website and Services grants you no right or license to reproduce or otherwise use any of the Operator or third party trademarks.
 
19. Limitation of Liability
 
To the fullest extent permitted by applicable law, in no event will the Operator, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages.
 
To the maximum extent permitted by applicable law, the aggregate liability of the Operator and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount no greater than one dollar or any amounts actually paid in cash by you to the Operator for the prior one month period prior to the first event or occurrence giving rise to such liability.
 
The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.
 
20. Indemnification
 
You agree to indemnify and hold the Operator and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website and Services or any willful misconduct on your part.
 
21. Severability
 
All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Terms and Conditions illegal, invalid or unenforceable. If any provision or portion of any provision of this Terms and Conditions shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.
 
22. Dispute Resolution
 
The formation, interpretation, and performance of this Terms and conditions and any disputes arising out of it shall be governed by the substantive and procedural laws of Malaysia without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of Malaysia. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in Malaysia, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement.
 
23. Changes and Amendments
 
We reserve the right to modify this Agreement or its terms related to the Website and Services at any time at our discretion. When we do, we will send you an email to notify you. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Terms and Conditions will be effective immediately upon the posting of the revised Terms and Conditions unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Terms and Conditions (or such other act specified at that time) will constitute your consent to those changes.
 
24. Disclaimer
 
We will not be held liable for any losses incurred by your company. We provide no express or implied warranties about the services we provide. Any warranty of merchantability or fitness for a particular purpose is disclaimed by us. This includes data loss as a result of delays, no deliveries, incorrect deliveries, and any other service interruptions caused by us or our employees.
 
– No Liabilities on Trading Profit Losses: We assume no liability for any trading profit losses resulting from downtime, low latency or any causes whatsoever. Profit losses are part of the risks while customers partake in any trading activities, including but not limited to, Forex trading and cryptocurrency trading.
 
– No Liabilities on Losses Due to Hacks, Fraud, 3rd Party Invasion or Malware: We assumes no liability for any losses incurred to customers due to hacks, fraud, 3rd party invasion or malware from your cryptocurrency wallets (hot/cold). VPS Malaysia does not hold any customers’ login usernames and passwords, or other login information required to directly or indirectly access your accounts.
 
25. Acceptance of These Terms
 
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services. We reserve the right to revise our policies at any time without notice. The use of services from VPS Malaysia constitutes agreement to these terms.
 
26. Contact Us
 
If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us.